Unify customer services across web, mobile, and email

 

live website chat
Chat
  • Customizable chat boxes
  • Automatic mobile device support
  • Proactive chat invitations
  • Accessible via assistive technology
knowledge base short screenshot
Knowledge Base
  • Public or staff-only access
  • Automatic mobile device support
  • Standalone or embed in web page
  • Import your existing FAQ
email screenshot
3mail
  • Easy transition from chat to email
  • Shared mailboxes
  • Organize & categorize with labels
  • Archive email history
inexpensive text messaging
Inexpensive text messaging
  • Instant delivery/receipt
  • Dedicated phone number
  • After-hours auto-reply
  • Voice call forwarding
ultra-flexible staffing
Ultra-flexible staffing
  • No downloads, nothing to install
  • Use a browser on your computer
  • Use your favorite Jabber client
  • Use your smartphone or tablet
Plays well with others
  • Use with any CMS, LibGuides
  • Use with mobile apps, Boopsie®
  • Embed chat in EBSCO, Summon®
  • API for custom integrations
Privacy is top priority
  • Chat secured with SSL encryption
  • You control guest data storage
  • Delete stored transcripts anytime
  • Anonymize identifying guest info
freedom to collaborate
Freedom to collaborate
  • Create a private IM staff network
  • Add depts and branches for free
  • Partner with other organizations
  • Build grassroots consortia
Professional back-up staff
  • For academic & public libraries
  • 24/7 or select hours
  • All operators are MLS librarians
  • Offered via our partner Chatstaff

 

Take the first step toward better customer service today Try it FREE for 90-days
No risk, no obligation, no feature restrictions

Right-click to download a PDF overview of LibraryH3lp

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