LibraryH3lp Pricing
Open and affordable pricing with no hidden fees or gotchas.
1 Year Base Subscription
Unlimited access to chat, sharing, email, and FAQ modules.
Visit the account page in the dashboard to subscribe or renew.
Academic Institutions
| Annual Cost | Student FTE |
|---|---|
| $235 | 1,000 or fewer |
| $315 | 1,001 - 2,500 |
| $395 | 2,501 - 5,000 |
| $475 | 5,001 - 10,000 |
| $555 | 10,001 - 15,000 |
| $635 | 15,001 - 20,000 |
| $715 | 20,001 - 25,000 |
| $795 | 25,001 - 30,000 |
| $875 | 30,001 - 35,000 |
| $955 | 35,001 - 40,000 |
| $1035 | 40,001 - 45,000 |
| $1115 | 45,001 - 50,000 |
| $1275 | 50,001 - 60,000 |
| $1435 | 60,001 - 70,000 |
Public Libraries
| Annual Cost | Service Population |
|---|---|
| $235 | 10,000 or fewer |
| $315 | 10,001 - 25,000 |
| $395 | 25,001 - 50,000 |
| $475 | 50,001 - 100,000 |
| $555 | 100,001 - 150,000 |
| $635 | 150,001 - 200,000 |
| $715 | 200,001 - 250,000 |
| $795 | 250,001 - 300,000 |
| $875 | 300,001 - 350,000 |
| $955 | 350,001 - 400,000 |
| $1035 | 400,001 - 450,000 |
| $1115 | 450,001 - 500,000 |
| $1275 | 500,001 - 600,000 |
| $1435 | 600,001 - 700,000 |
Email us to request a quote for larger populations, special circumstances, or consortia.
OPTIONAL Texting Add-on
Add to any base subscription.
Email us to request a no-risk trial.
$4 per month PLUS 3¢ per text message
deducted from package balance
| Pre-paid Package | Per Text Message |
|---|---|
| $75 - $249 | 3 cents |
| $250 - $499 | 2½ cents |
| $500 - $4999 | 2 cents |
| $5000 - $9999 | 1½ cents |
| $10000+ | 1 cent |
- One-time fee applies on activation. See detailed pricing breakdown link above.
- Texting packages do not expire and roll over from year to year.
- Voice phone calls placed to a texting number can be optionally forwarded to another phone number. Each connected minute is priced as a text message at the package rate.
- Many of our customers get through a full year of texting with the $75 package when used for question-answer (reference) interactions. Texting used for circulation or curbside pickup purposes will increase use rates.
- Texting will continue to work even if balance goes negative, giving you time to purchase a new package without service interruption and without penalty.
- The texting add-on is available to clients in North America, most of South America, most of Europe, Australia, and more.
OPTIONAL Backup Staffing through Chatstaff
Add to any base subscription.
Backup staffing for LibraryH3lp is provided by our partner, Chatstaff, and your backup staffing coverage is invoiced separately through Chatstaff. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Pricing is based on contact hours, which is the time their librarians spend with your patrons.
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