LibraryH3lp Pricing

Open and affordable pricing with no hidden fees or gotchas.

1 Year Base Subscription

Unlimited access to chat, sharing, email, and FAQ modules.
Visit the account page in the dashboard to subscribe or renew.

Academic Institutions
Annual Cost Student FTE
$245 1,000 or fewer
$330 1,001 - 2,500
$415 2,501 - 5,000
$500 5,001 - 10,000
$585 10,001 - 15,000
$670 15,001 - 20,000
$755 20,001 - 25,000
$840 25,001 - 30,000
$925 30,001 - 35,000
$1010 35,001 - 40,000
$1095 40,001 - 45,000
$1180 45,001 - 50,000
$1340 50,001 - 60,000
$1510 60,001 - 70,000
Public Libraries
Annual Cost Service Population
$245 10,000 or fewer
$330 10,001 - 25,000
$415 25,001 - 50,000
$500 50,001 - 100,000
$585 100,001 - 150,000
$670 150,001 - 200,000
$755 200,001 - 250,000
$840 250,001 - 300,000
$925 300,001 - 350,000
$1010 350,001 - 400,000
$1095 400,001 - 450,000
$1180 450,001 - 500,000
$1340 500,001 - 600,000
$1510 600,001 - 700,000

Email us to request a quote for larger populations, special circumstances, or consortia.

OPTIONAL Texting Add-on

Add to any base subscription.
Email us to request a no-risk trial.

Simple pre-paid pricing starting at...
$4 per month   PLUS   3¢ per text message
deducted from package balance
Pre-paid Package Per Text Message
$75 - $249 3 cents
$250 - $499 2½ cents
$500 - $4999 2 cents
$5000 - $9999 1½ cents
$10000+ 1 cent

Detailed pricing breakdown...

  • One-time fee applies on activation. See detailed pricing breakdown link above.
  • Texting packages do not expire and roll over from year to year.
  • Voice phone calls placed to a texting number can be optionally forwarded to another phone number. Each connected minute is priced as a text message at the package rate.
  • Many of our customers get through a full year of texting with the $75 package when used for question-answer (reference) interactions. Texting used for circulation or curbside pickup purposes will increase use rates.
  • Texting will continue to work even if balance goes negative, giving you time to purchase a new package without service interruption and without penalty.
  • The texting add-on is available to clients in North America, most of South America, most of Europe, Australia, and more.

OPTIONAL Backup Staffing through Chatstaff

Add to any base subscription.

Backup staffing for LibraryH3lp is provided by our partner, Chatstaff, and your backup staffing coverage is invoiced separately through Chatstaff. Chatstaff is flexible to your needs, covering 24/7/365 or select hours. Pricing is based on contact hours, which is the time their librarians spend with your patrons.

Interested in giving LibraryH3lp a try?

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Fully featured, no risk, no obligation. No brainer.